Frequently Asked Questions

COVID-19 QUESTIONS

Q - Why isn’t the testing you offer free?

A – Currently, only the Nasopharyngeal PCR test can only be offered for free under CDC guidelines for testing. In other words, the government is not currently offering the antibody test for free, furthermore, the PCR test is free under certain conditions (i.e. to symptomatic and high-risk individuals). Also, this free testing has been further constrained by high demands and limited supplies, with turnaround times as long as 10 days to receive results. The option being offered by Evexia Diagnostics is a convenient, fast, and reliable solution to circumvent those issues.

Q – What is included in the cost?

A – The cost includes the COVID-19 Testing, Sample Collection/Phlebotomy Services, and Shipping.

Q – Where is the testing available?

A – The In-Home COVID-19 Antibody test is available almost anywhere in the U.S. and Canada; however, due to the challenging nature of sample collection for the Nasopharyngeal (NP) PCR test, that option is largely limited to the Washington, CT area. You can also contact us, and we will do our best to assist in identifying an option for you if you are not in our area.

Q – Do I need an appointment?

A- Yes, an appointment is required for all testing options.

Q – Where is the testing performed?

A – All COVID-19 testing is performed at CLIA-Certified, High Complexity laboratories.

Q – Is the testing offered FDA approved?

A – There are currently NO "FDA-Approved" COVID-19 Tests of any kind available. All FDA-authorized COVID-19 testing that is available, including the testing we offer as well as the testing offered by major hospitals and labs, is authorized by the FDA under emergency guidance issued by the FDA. All COVID-19 assays offered by Evexia have been validated and have pending applications for EUA approval. While awaiting EUA approval, these assays are authorized for use by the FDA under the Policy for Diagnostic Tests for Coronavirus Disease-2019 during the Public Health Emergency.

Q – Can I get tested if I am experiencing signs or symptoms of COVID-19?

A – Yes, the Nasopharyngeal PCR test is available for Drive-thru and In-Home collection in the Washington, CT area. You can also contact us, and we will do our best to assist in identifying an option for you if you are not in our area.

Q – Can I get testing if I am not experiencing signs or symptoms of COVID-19?

A – Yes, the COVID-19 Antibody test can be performed to determine if you have been exposed or may now possess immunity. Please keep in mind that a significant number of those infected may be asymptomatic or otherwise not showing signs of illness but still contagious.

Q – Can my results be used to qualify me to participate in plasma donations?

A – Maybe, you should check with your primary healthcare provider before any blood donations.

MOBILE PHLEBOTOMY QUESTIONS

Q - What do I do after I order my phlebotomy service?

A - First, check your email for confirmation of your order and payment. Second, be on the lookout for the collection materials to be delivered. Be ready to receive a phone call from the phlebotomy service to schedule your appointment 24-48 hours after the collection materials arrive.

Q - What happens if I do not receive one or both of the confirmation emails?

A - First, check your junk mail or spam folder. If the emails have still not been received, please contact us at (888) 852-2723 or [email protected]

Q - Do I need to be fasting before my blood draw?

A - It depends on the test you are having your blood drawn for, be sure to check with the ordering clinician for any special instructions or preparation before your blood draw.

Q - What if I need to change the date or time of my blood draw appointment?

A - Please contact the phlebotomy service company that scheduled your appointment, and they will assist you with the rescheduling process.

Q - Is there anything I need to do to prepare for my blood draw appointment?

A - It depends on the test you are having your blood drawn for, be sure to check with the ordering clinician for any special instructions or preparation before your blood draw.

Q - What happens if I need to cancel my phlebotomy appointment?

A - Please contact us at (888) 852-2723 or [email protected], and we will assist you in canceling or rescheduling your appointment.

Q - What if I do not receive my collection materials?

A - We will assist you in tracking the collection materials. Please contact us at (888) 852-2723 or [email protected]

Q - What if the phlebotomy service does not contact me?

A - Please check your phone for any voicemails or missed calls. If you still have not received a call from the phlebotomy service after 48-hours of having your collection materials delivered, please contact us at (888) 852-2723 or [email protected]